Stella Dieci Policies

Sessions begin and end at scheduled times. Sessions that start late due to client tardiness will end at the appointed time and will be billed at the full session price.
Please arrive at least 10 minutes early for your first session to complete a Health History Form.

• Client will be present (not under the influence of alcohol or drugs).

• Client will provide a health history with updates as needed.

• Cancellations must be made 24 hours before the scheduled session or be subject to billing at the full session price.

• Payment is expected at the time of service.

• Sexual harassment will not be tolerated. If a practitioner feels that her/his safety is compromised, the session will be stopped immediately.

• Stella Dieci is a non-smoking environment.

• Clients are expected to be clean and to shower on the day of the scheduled session.

• Clients are asked to avoid eating heavy meals within two hours before their scheduled sessions.

• Children under the age of 16 must be accompanied by a parent or guardian at all times. Permission must be obtained from a parent or guardian for the massage of any person under 18.

What Clients Can Expect from Stella Dieci:

• We provide each client with a competent and professional session tailored to the client's specific needs.

• Clients are treated with respect and dignity.

• Stella Dieci charges a fair price for our services. We accept cash, checks, and Visa or MasterCard. We do not provide direct billing to insurance companies.

• Appointments will be confirmed on the day before each session.

• Stella Dieci performs services for which we are qualified and refers clients to appropriate specialists when work is not within our scope of practice and/or not in the client's best interest.

• We keep accurate records and review charts before each session.

• Our practitioners keep their expertise current by reading technical journals, receiving regular sessions of the same services provided to our clients, and attending at least one technical workshop each year.

• We respect all clients regardless of age, gender, race, national origin, sexual orientation, religion, socio-economic status, body type, or state of health.

• Privacy and confidentiality are maintained at all times.

• In the event that Stella Dieci must cancel an appointment, we will do so with a 24-hour notice, or the client's next session will be provided free of charge. If a client's usual practitioner must cancel an appointment, Stella Dieci will offer an alternate practitioner for that session.

• Our equipment and supplies are clean and safe.

• Personal and professional boundaries are respected at all times.

• Clients may return for a refund any unused products (in saleable condition), except for gift certificates, within 10 days of purchase.

• Prices are subject to change. Please call or check our website for the latest pricing.